Customer Service Representative - After Hours
Warrenton, VA Warrenton, VA Full-time Full-time Estimated:
$29.
6K - $37.
5K a year Estimated:
$29.
6K - $37.
5K a year 1 day ago 1 day ago 1 day ago Acts in the best interest of McCrea Heating and Air and the customer by promoting excellent customer service at all times.
Treat each and every customer in a manner that shows them they are of utmost importance to McCrea.
Meet expectations of client and then go the extra mile.
ESSENTIAL DUTIES AND RESPONSIBILITITES include the following.
Other duties may be assigned.
Primary Duties 1.
Answer all incoming calls immediately.
2.
Notify your manager if there have been more than two related service calls for a customer within a 90 day period.
3.
Maintain and update all customer's information in the database (Name, Address, Telephone Numbers, e-mail address, Notes, etc) Any incorrect shall be corrected.
4.
Accept ownership of all customer request or complaint through completion and resolution.
Take immediate action! 5.
Handle all complaints to the best of your ability and fill out a Customer Response Form for all customer concerns and follow-up to see that they were handled properly.
6.
Understand the operation of our telephone system and react to every call as if it was your own.
7.
Understand all service procedures so you may answer all questions asked by the customer.
8.
Maintain and understanding of all services the company offers.
(Warranty, Service Agreements, and all other products we handle and sell.
9.
Contact customers to schedule services provide by McCrea.
10.
Promote and encourage the sale of PSP's and accessories with technicians and customers.
11.
Schedule calls with prompt efficient service in a way to discourage unapplied time (standby, travel, picking up parts, etc.
).
12.
Work flexible shifts and hours to assist in coverage of after hours call center.
Other Duties and Responsibilities 1 Present a professional image of McCrea in all methods of communication (phone, written or in person).
2 Maintain a positive attitude at all times.
3 Know the geographic market area that we serve.
4 Must be accurate, professional, efficient, detailed and neat.
5 Adhere to all of McCrea's procedures and policies.
6 Retrieve messages from answering service and take appropriate action.
7 Relieve receptionist as needed.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are represented of knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individual's with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE One year certificate from college or technical school; or three six months related experience and/or training; or equivalent combination of education and experience.
Computer literate, skilled in typing, filing, calculators, fax, e-mail and multi-line telephone system.
Experienced in customer relations and dispatch functions.
Knowledge of the service territory.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, share correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations.
to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole.
numbers, common fractions, and decimals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Evening shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Call center In-person Ability to commute/relocate:
Warrenton, VA 20186:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$29.
6K - $37.
5K a year Estimated:
$29.
6K - $37.
5K a year 1 day ago 1 day ago 1 day ago Acts in the best interest of McCrea Heating and Air and the customer by promoting excellent customer service at all times.
Treat each and every customer in a manner that shows them they are of utmost importance to McCrea.
Meet expectations of client and then go the extra mile.
ESSENTIAL DUTIES AND RESPONSIBILITITES include the following.
Other duties may be assigned.
Primary Duties 1.
Answer all incoming calls immediately.
2.
Notify your manager if there have been more than two related service calls for a customer within a 90 day period.
3.
Maintain and update all customer's information in the database (Name, Address, Telephone Numbers, e-mail address, Notes, etc) Any incorrect shall be corrected.
4.
Accept ownership of all customer request or complaint through completion and resolution.
Take immediate action! 5.
Handle all complaints to the best of your ability and fill out a Customer Response Form for all customer concerns and follow-up to see that they were handled properly.
6.
Understand the operation of our telephone system and react to every call as if it was your own.
7.
Understand all service procedures so you may answer all questions asked by the customer.
8.
Maintain and understanding of all services the company offers.
(Warranty, Service Agreements, and all other products we handle and sell.
9.
Contact customers to schedule services provide by McCrea.
10.
Promote and encourage the sale of PSP's and accessories with technicians and customers.
11.
Schedule calls with prompt efficient service in a way to discourage unapplied time (standby, travel, picking up parts, etc.
).
12.
Work flexible shifts and hours to assist in coverage of after hours call center.
Other Duties and Responsibilities 1 Present a professional image of McCrea in all methods of communication (phone, written or in person).
2 Maintain a positive attitude at all times.
3 Know the geographic market area that we serve.
4 Must be accurate, professional, efficient, detailed and neat.
5 Adhere to all of McCrea's procedures and policies.
6 Retrieve messages from answering service and take appropriate action.
7 Relieve receptionist as needed.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are represented of knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individual's with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE One year certificate from college or technical school; or three six months related experience and/or training; or equivalent combination of education and experience.
Computer literate, skilled in typing, filing, calculators, fax, e-mail and multi-line telephone system.
Experienced in customer relations and dispatch functions.
Knowledge of the service territory.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, share correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations.
to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole.
numbers, common fractions, and decimals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Evening shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Call center In-person Ability to commute/relocate:
Warrenton, VA 20186:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
