Customer Services and Information Technology Officer

Job Description Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. Service Desk - Mclean or Warrenton - 9:00am-5:30pm or 10:00am-6:30pm This is a service desk position, not close support Customer service experience in IT Service Desk environment Knowledge/use of admin tools/admin console Ability to remotely troubleshoot customer issues via phone/remote desktop support sessions Knowledge of customer product base (software/hardware) helpful, but not required 1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. 2. Installs, configures, and upgrades computer hardware and software. 3. Provides end-user software troubleshooting and support. 4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions. 5. Provides troubleshooting and support. 6. Participates in the administration of e-mail systems. 7. Provides phone and help-desk support for local and off-site users. 8. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities 9. Maintains current knowledge of relevant technologies as assigned. 10. Participates in special projects as required. Education Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Qualifications 5-8 years of directly related experience supporting help desk operations. 2018-48503
Salary Range: NA
Minimum Qualification
5 - 7 years

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